Patient Experience

A co-created dynamic tool for clarity and understanding of the generation and use of Patient Experience Data (PED)

BHI’s interactive Data Portal offers more detailed patient experience results including trends – along with quarterly activity and performance information for ambulance and public hospital services – at a NSW, local health district, peer group and individual hospital level.

Every week NSW Health asks people about their experiences in the public health system, NSW, local health district and individual hospital level to enhance transparency and understanding of healthcare performance.

Contains data on access and barriers to, and experiences of, healthcare services including GPs, specialists, dental professionals, hospitals and EDs.

The Australian Hospital Patient Experience Question Set (AHPEQS) is a survey used by hospitals and healthcare services to ask recent patients about their experiences of treatment and care.

Person centred care is one of the six dimensions of healthcare quality and is the foundation of a high reliability healthcare system. It refers to the whole person, going beyond the narrow focus on their symptoms and treatment, and applies a holistic approach to care that acknowledges the wider social, psychological, societal and cultural factors that may affect the individual and their healthcare journey. This includes incorporating the patient's family and/or carer in decision making to the extent the patient chooses.

This guideline covers the components of a good patient experience. It aims to make sure that all adults using NHS services have the best possible experience of care.