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Patient Experience

The Patient Experience including empathy, compassion and kindness.

Books

Patient-Centred Communication
Accidental Kindness
_Real Stories to Inspire and Enlighten Busy Clinicians
Emotion in the Clinical Encounter
Smith's Patient Centered Interviewing: an Evidence-Based Method, Fourth Edition
Culturally Competent Compassion
Assessing Empathy
CFT Made Simple
Listen : how to find the words for tender conversations
Emotional intelligence : why it can matter more than IQ
Overcoming Destructive Anger

Databases

A selection of databases related to Patient Experience.  For a full list of NSLHD database subscriptions go to Springboard